Shipping policy

At We Burn Stuff, we carefully create, inspect, and package each order to ensure your handcrafted and personalized products arrive in excellent condition.

1. Order Processing

Our products include ready-made merchandise, handcrafted items, and custom laser-engraved products.

Processing times vary depending on the type of product ordered.

  • Ready-made products: Typically 1–3 business days.
  • Personalized and laser-engraved products: Typically 3–5 business days.
  • Hand-painted and layered wooden products: Typically 5–7 business days.
  • Large or complex custom orders: Processing times will be provided individually.

Processing times are estimates and do not include shipping transit time.

Business days exclude weekends and major U.S. holidays.

2. Shipping Rates

Shipping charges are calculated and displayed during checkout unless a product qualifies for free shipping.

We may offer free shipping promotions on selected merchandise or orders.

Any applicable shipping charges will be disclosed before the order is completed.

3. Shipping Destinations

We currently ship to addresses within the United States.

Shipping availability and applicable charges are displayed during checkout.

4. Delivery Estimates

Estimated shipping transit times depend on the carrier, selected shipping method, and delivery destination.

Delivery estimates are not guaranteed unless an explicitly guaranteed service has been purchased.

5. Tracking Information

When tracking is available, customers will receive shipping confirmation and tracking information after their orders are shipped.

Please allow time for the carrier to update tracking information.

6. Incorrect Shipping Addresses

Customers are responsible for providing complete and accurate shipping information.

If an incorrect address is discovered, contact us immediately.

We will attempt to correct the address before shipment whenever possible.

Additional shipping charges resulting from customer-provided address errors may be the customer's responsibility.

7. Lost or Damaged Packages

If your order arrives damaged, please contact us within 7 days whenever possible.

Include your order number and photographs of the damaged merchandise and packaging.

For missing shipments, contact us so we can assist with investigating the delivery.

We will work with the shipping carrier and customer to determine an appropriate resolution.

8. Holiday Shipping

During busy holiday periods, production and shipping times may increase.

We recommend ordering personalized gifts early to allow sufficient time for production and delivery.

Unless expressly guaranteed, delivery by a particular holiday or event date cannot be assured.

9. Contact Information

For shipping questions, please contact us through our website.

We Burn Stuff
customer.service@weburnstuff.com
Alabama, USA

Thank you for supporting our small business!